Refund policy
At BreezeHarmony, we want you to feel confident when shopping with us. We offer eligible customers a 30-day free return and refund period subject to the terms below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be in the same condition in which it was received, with its original components and packaging where reasonably applicable.
Please do not send products back without first contacting our customer support team.
Free Returns
For eligible returns accepted under this policy, BreezeHarmony provides free return service. Customers will not be charged return shipping costs when following the return instructions provided by our support team.
To begin a return, contact:
Email: support@BreezeHarmony.store
Please include your order number, the item you wish to return, and a brief explanation of your request.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or materially different from the item ordered, contact us as soon as reasonably possible. Please provide your order number and, where appropriate, photographs showing the issue.
After reviewing your request, we may provide a replacement, refund, or another appropriate solution depending on the circumstances.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is processed by us, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@BreezeHarmony.store.
We will make reasonable efforts to accommodate cancellation requests. However, if an order has already entered processing or shipment, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.
Exchanges
If you would like a different product or variation, please contact our customer support team. Depending on product availability and the circumstances of your order, we will advise you of the available options.
Return Conditions
Returned products must be reasonably protected during return transportation. We reserve the right to review returns that show evidence of misuse, intentional damage, unauthorized alteration, or other conditions inconsistent with normal inspection or use.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Contact Us
For return and refund assistance:
BreezeHarmony
1453 Castlefield Ave
York, ON M6M 1Y3
Canada
Email: support@BreezeHarmony.store
Phone: (416) 407-3158